HP is blocking third-party printer ink again


HP is preventing more customers from using third-party ink with their printers. Numerous reports scattered across Reddit, Twitter, and the HP community forum suggest that a recent printer firmware update is blocking the use of non-HP ink as part of the company’s stringent “dynamic security” policy, as first reported by Ars Technica.

First introduced in 2016, dynamic security is part of HP’s cartridge authentication process the company says should “protect the quality of our customer experience, maintain the integrity of our printing systems, and protect our intellectual property.” This means barring the use of ink or toner cartridges that do not contain “new or reused HP chips or electronic circuitry” in some printers, something HP has already faced criticism and several class action lawsuits over.

Despite this, it seems HP’s expanding its dynamic security policy to more devices that were once compatible with non-HP cartridges. One Reddit user, u/grhhull, says they’re no longer able to use third-party ink cartridges with their HP printer. Instead of displaying a bypassable message that indicates HP can’t guarantee the quality of their print, u/grhhull says their printer won’t use a third-party cartridge at all.

“The indicated cartridges have been blocked by the printer firmware because they contain a non-HP chip,” the message shown on the screen of u/grhhull’s printer reads. “This printer is intended to work only with new or reused cartridges that have a new or reused HP chip.” According to u/grhhull, an HP customer support specialist told them that this is part of a “recent update.”

In 2020, HP reached a $1.5 million settlement with customers in the US as part of a class-action lawsuit that claimed the company’s firmware acted as “malware” by “adding, deleting or altering code, diminishing the capabilities of HP printers, and rendering the competitors’ supply cartridges incompatible with HP printers.” The company also paid out millions to customers affected by dynamic security in the European Union and Australia after barring users from installing more affordable third-party ink cartridges.

As a small concession to customer complaints, HP issued an optional update in 2016 that removes dynamic security, but the change, confusingly, applies only to a set of specific models — some of which HP requires to be made before December 1st, 2016. While it still remains unclear which HP printers have dynamic security installed, online posts indicate that the issue has spread to a number of models, including the OfficeJet Pro 6970, OfficeJet Pro 6968, OfficeJet 6950, and OfficeJet 7740.

This tracks with recent firmware updates released in December 2022 and January 2023 that note the inclusion of “dynamic security measures, which are used to block cartridges using a non-HP chip or modified or non-HP electronic circuitry.” They also state that “periodic firmware updates will maintain the effectiveness of the dynamic security measures and block cartridges that previously worked.” The Verge reached out to HP with a request for more information, and we’ll update this article if we hear back.

As HP’s net printing revenue slides, this move seems like a desperate attempt to lock users into its ecosystem. My DeskJet 4100 already gives me enough trouble, and now that its most recent firmware update indicates that it could stop accepting third-party ink at any time, I’m seriously considering switching to another printer brand if I don’t have the option to use third-party ink in the future.

#blocking #thirdparty #printer #ink


Related Posts

Marvel’s Blade Movie Delayed by Writer’s Strike

[ad_1] Marvel’s vampire hunter Blade is a fierce warrior but he may have finally met his match: labor unions. The upcoming, long-in-development reboot of the Marvel franchise…

How to Watch the Coronation of King Charles III Live

[ad_1] King Charles III officially shed his princedom when Queen Elizabeth II died, and the British royal’s new position will be formalized on May 6 in a coronation…

‘Quordle’ today: See each ‘Quordle’ answer and hints for May 6

[ad_1] If Quordle is a little too challenging today, you’ve come to the right place for hints. There aren’t just hints here, but the whole Quordle solution….

How to use a passkey instead of a password to sign into your Google account

[ad_1] Passwords have always been a necessary evil, giving you the choice of either using one that is too simple (so you can easily remember it) or…

Amazon quietly acquired audio content discovery engine Snackable AI to boost its podcast projects

[ad_1] Amazon quietly acquired New York-based audio content discovery engine Snackable AI last December to boost its podcast features, as first reported by New York Post. The…

Warhammer 40K’s New Tyranid Screamer-Killer Is a Great Update

[ad_1] A new edition of Warhammer 40K means new models—and for some of the 40-year-old wargaming franchise’s creatures and characters, that means updates they’ve not had in…

Leave a Reply

Your email address will not be published. Required fields are marked *